Curiotory Hiring For Work From Home | Hindi Language Expert | Apply Here !!

Job Roles & Responsibilities:

• Provide exceptional customer support to Hindi-speaking customers via phone calls, addressing their inquiries and concerns effectively.
• Serve as the primary point of contact for Hindi-speaking customers, resolving their inquiries.
• Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.
• Troubleshoot and resolve customer issues in a timely manner.
• Document customer interactions accurately and thoroughly in the company’s CRM system.
• Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.
• Stay up-to-date on product knowledge, company policies, and industry trends to assist customers effectively and provide accurate information.
• Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support.

Skills and Requirements:

• Fluency in spoken and written Hindi, with a strong command of both formal and informal language styles.
• Proficiency in English to effectively communicate with internal teams and stakeholders.
• Previous experience in customer support or a related field is preferred.
• Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.
• Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with CRM software and support ticketing systems is a plus.
• Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.