PhonePe Recruitment Drive

Job Description:

PhonePe Off Campus 2023 is seeking candidates for the position of Social Media Advisor. As a Social Media Advisor, you will be responsible for interacting with customers on various social media platforms and providing assistance with PhonePe account and transaction-related queries. Your role will involve building customer trust, resolving issues, and ensuring customer satisfaction.

Job Responsibilities:

1. Act with integrity & think customer-first in every interaction: Maintain a customer-centric approach and act with integrity in all customer interactions.
2. Handle basic PhonePe account and transaction related queries: Respond to customer queries and provide support related to PhonePe accounts and transactions.
3. Ability to flex between phone & data channels: Be proficient in handling customer queries through both phone and digital channels.
4. Follow specified process guidelines to bring about resolution: Adhere to the specified process guidelines to effectively resolve customer issues.
5. Build customer trust through their interaction: Establish a rapport with customers and build trust through effective communication and problem-solving.
6. Ability to meet hourly & daily productivity goals: Meet productivity goals by efficiently managing customer interactions and resolving queries within specified timelines.
7. Leverage internal processes and resources to drive resolution: Utilize internal processes and available resources to find solutions and address customer concerns.
8. Escalate appropriately taking support from relevant teams to resolve customer issues: Escalate complex issues to relevant teams and seek their support for prompt resolution.
9. Recommend process improvements: Identify areas for process improvement and provide feedback to enhance the customer support experience.
10. Engage & Educate customers so they’re able to leverage PhonePe to the fullest: Engage with customers, educate them about PhonePe features and benefits, and help them maximize their usage.

Eligibility Criteria:

1. Educational Qualification: Any Graduate from any stream.
2. Work Experience: 0-2 years of experience in a customer-facing role.
3. Multilingual Skills: Proficiency in spoken and written South Indian languages is preferred.

Preferred Skills:

1. Excellent written and verbal communication: Possess strong communication skills to effectively interact with customers.
2. Good learnability: Demonstrate a willingness to learn and adapt to new processes and technologies.
3. Active listening and objection handling: Be an active listener and effectively address customer objections.
4. Customer orientation: Display a strong focus on customer satisfaction and the ability to adapt/respond to different scenarios.
5. Team player: Collaborate well with team members, be open to feedback, and contribute to a positive team environment.
6. Multitasking and time management: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently.
7. Language proficiency: Should be able to communicate effectively in English and Hindi.

Please note that the above job description is specific to the PhonePe Off Campus 2023 Social Media Advisor role and may vary for other positions within the company.

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