Volvo Recruitment 2023
Volvo is hiring for the post of Application Support Engineer. A student from various disciplines can apply for the Volvo off-campus drive 2023. Interested and eligible candidates can read more details below
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About Volvo :
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.
Volvo Recruitment 2023:
Company Name – Volvo
Post Name – Application Support Engineer
Salary – up to ₹6 LPA*
Experience – 0-1 yr
Batch – 2023/22/21/20/19/18
Job Location – Bengaluru
Last date to apply – ASAP
Job Description:
Volvo is hiring candidates for the post of Application Support Engineer .
Job Responsibilities:
Monitor VGCS Applications and Solution services.
Be available and communicate with end users via telephone and email
Respond to and handle calls by phone or email in a professional and efficient manner
Attend to functional and technical questions and issues that arise within the applications supported
Register and diagnose every call/mail in case management tool by following predefined policies and procedures
Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
Be responsible for effectively and efficiently managing the relationship with end users
Follow defined escalation path for unresolved issues
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer in a timely manner
Adhere to predefines SLAs.
Eligibility Criteria:
Bachelor’s degree in computer science or related field
Excellent spoken and written skill in English
0-2 years of Technical Support/Application support experience.
Preferred skill:
Working knowledge on executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24×7
Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player.
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